Privacy Policy

1. Information We Collect

At Cassasalte, we are committed to protecting your privacy. We collect information to provide better services to our users and to operate our Canadian tourism portal effectively.

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Travel preferences and interests
• Newsletter subscription preferences
• Information provided through contact forms or inquiries
• Location data (with your consent) to provide relevant tourism information

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referral sources
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our tourism information services
• To send newsletters and travel updates (with your consent)
• To respond to your inquiries and provide customer support
• To personalize your experience on our website
• To analyze website usage and improve our content
• To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With trusted service providers who assist us in operating our website
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent

Service Providers

We may share your information with trusted third-party service providers who help us:

• Host and maintain our website
• Process payments and bookings
• Send newsletters and communications
• Analyze website traffic and user behavior
• Provide customer support

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Secure data storage and backup systems

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our cookie policy covers:

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Marketing cookies for personalized content
• Your right to manage cookie preferences

You can manage your cookie preferences through our cookie consent banner or by visiting our Cookie Policy page.

6. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Receive a copy of your personal information
• Withdraw consent at any time
• File a complaint with privacy authorities

Unsubscribe from Communications

You can unsubscribe from our newsletters at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Newsletter subscriptions: Until you unsubscribe
• Customer inquiries: 7 years from last contact
• Website analytics: 26 months
• Legal requirements: As required by applicable laws

8. International Data Transfers

Your information may be transferred to and stored in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes arising from this policy will be resolved in the courts of Ontario, Canada.